FAQs - Most Commonly Asked Questions

My Account

How Do I Change My Password?

To change your password, log into your account by clicking "my account" in the top right corner. Then go to "account settings" and click "change password".

If you don't know your password, then you will need to request a password reset.
How Do I Change My Account Information?

If you are looking to change your email address or saved shipping address, first make sure you are logged into your account. From there you will be able to make changes to your saved addresses, password, or email.

Orders

Does Pinnacle Labels Have A Minimum Order?

Most of the items available on our website have a minimum of 1 box. Additionally, our website offers several made-to-order options that are non-stock. The minimum order for these items are typically 15 boxes.

Our non-stock items have a lead time of about 2-3 weeks.

Shipping

How Do I Estimate My Shipping Cost?

At Pinnacle Labels we price products and freight separately.

So if you are looking to get an estimate on what your shipping cost would be, you're just in luck! We offer several shipping estimators throughout our site that will provide estimates for what the shipping costs may be to your location.

These estimators can be found on both the product page and basket page of our website.

Purchasing in LTL quantities is strongly advised as it will make your order eligible for heavily discounted shipping.

Typically, orders that are less than 15 cases will ship UPS ground, while orders over 15 cases will ship LTL.

If your order doesn't meet LTL shipping requirements, you have the option of providing a UPS or FedEx collect account during checkout.

We also allow customers to arrange for freight if you wish to do so. This option is available at checkout.
How Long Does Shipping Typically Take?

Generally, orders received by 4:00pm EST (Monday - Friday) often ship the same business day. Transit times depend on where you are located in the country. All orders ship from 3841 Perkins Ave, Cleveland, OH, 44114. Allow one to five business days for your order to arrive.

For faster service, you can request alternate UPS services when you place your order. Actual shipping and handling charges will be displayed before you submit your order.
How Do I Track My Order?

You can track your order online by either logging into your account or visiting this page.

Once the order ships, you will receive an email invoice. This invoice will include the tracking number for your order.
What Is LTL Shipping?

LTL stands for less than truckload freight shipping. Generally, LTL is typically much cheaper per case than UPS or FedEx ground.

Opting for LTL shipping not only helps you save on shipping costs compared to UPS or FedEx ground, but it also guarantees that your products will be delivered in excellent condition. This is because the shipment is secured on a pallet and shrink-wrapped to ensure safe transportation.

When selecting LTL shipping at checkout, please ensure that your facility can receive goods from a freight truck. If your company has a shipping dock that the truck can back into, then LTL is an ideal option.

However, if your facility lacks a shipping dock, you'll need a pallet jack and lift gate to unload the goods from the truck, which will result in an additional shipping fee.

It's essential to specify any specific shipping needs in the notes field during checkout to avoid any delays or cancellations in your order.
Do You Offer Free Shipping?

We do not offer free shipping.
Can My Order Be Shipped Collect On My Own Account?

Yes, while checking out, you can use your own shipping account by providing the account number and selecting the preferred shipping method.
Can I Arrange For Saturday Delivery?

We can arrange for Saturday delivery! However, this option isn’t available at checkout online. If you need a Saturday delivery, please contact us over the phone to place your order.
Do You Ship To Canada?

Pinnacle Labels only allows international customers to ship on their own collect accounts. For orders under 10 cases, we suggest utilizing a UPS account to ship.

If you do not have a UPS account, please create a free UPS business account using this link and then return to our website to place the order.

We suggest selecting UPS as your customs broker. If you prefer to use a different broker, please indicate their name and contact information in the "Order Comments/Notes" section.

For orders exceeding 10 cases, it’s recommended that you provide our team with a Bill of Lading (BOL) to ensure LTL shipment. Once the order is placed, please send us your BOL to po@pinnaclelabels.com. Make sure you include your order number in the subject line.

The buyer is responsible for all import duties and taxes.

Returns

Does Pinnacle Labels Have A Return Policy?

We at Pinnacle Labels allow returns of any order within 60 days of purchase. In the case that the product you received is defective or does not match your expectations, we will happily provide a full refund.

If an order needs to be exchanged due to the wrong item being purchased, a full refund excluding the shipping cost will be offered.

For us to process a product return, a valid Returned Goods Authorization (RGA) number should be visible on the outer part of the returned package. To obtain an RGA number, please contact our customer service via email at support@pinnaclelabels.com.
What Is Your Exchange Policy?

We will exchange any goods bought within 60 days of purchase. The buyer is responsible for shipping the exchanged goods back to us. To arrange for an exchange, please email us at support@pinnaclelabels.com.
Can I Cancel / Change An Order After It Has Been Placed?

At Pinnacle Labels, we take pride in processing orders with stock items within an hour after placing your order. If your order has not yet been picked or shipped, we can make changes to it. Please call or email us so we can make those changes.
How Do I View Or Pay Invoices?

Once your order is shipped, you receive invoices via mail and email if your company is set up for Net 30 terms. If you would like a statement of your account, please email support@pinnaclelabels.com.

Payments

What Types Of Payment Does Pinnacle Labels Accept?

Pinnacle Labels offers a variety of payment options to their customers. We accept the following credit card options - Visa, MasterCard, American Express, and Discover. Apart from the regular payment options, Pinnacle Labels provides the flexibility to make payments through PayPal.

Additionally, we offer Net 30 payment terms for eligible customers. If you wish to apply to Net 30 terms, please visit this page. After approval, you can reference a purchase order number during checkout instead of providing credit card details.
Do You Extend Credit Terms To Customers?

Yes, we offer Net 30 payment terms for eligible customers. If you wish to apply to Net 30 terms, please visit this page.

After approval, you can reference a purchase order number during checkout instead of providing credit card details.
Can I Use PayPal To Pay For My Order?

Yes, we offer PayPal as a payment method at checkout.
Do I Have To Order Over The Internet?

We are happy to assist with orders taken over the phone! Call us at (800)-955-5555 Monday - Friday from 9:00am to 5:00pm EST and one of our customer service representatives will process your order.
Can I Have A Copy of Pinnacle Labels’ W9?

You can download a copy of our W9 here.
How Do I Get Sales Tax Removed From My Order?

If you are sales tax exempt, we can get the sales tax removed from your order only if you let us know you are tax exempt prior to placing your order.

Samples

Can I Get Samples To Try In My Printer?

Yes, we do offer free samples! Below the products there is a "request a sample" button.

Custom Products

Are Custom Products Available?

We offer many products that are not listed online. If you are looking for a product that isn't on our site, please fill out the custom label form with your requirements and one of our associates will be in touch.

Low Prices

How Can Your PriceS Be This Low?

We are able to offer such low prices because we sell direct to you, the end user.

Our manufacturing operations are more vertically-integrated than any of our competitors. By overseeing the entire manufacturing process, we optimize efficiency and pass on the savings directly to you!

Frequently Asked Questions

My Account

How Do I Change My Password?

How Do I Change My Account Information?

Orders

Does Pinnacle Labels Have A Minimum Order?

Shipping

How Do I Estimate My Shipping Cost?

How Long Does Shipping Typically Take?

How Do I Track My Order?

What Is LTL Shipping?

Do You Offer Free Shipping?

Can My Order Be Shipped Collect On My Own Account?

Can I Arrange For Saturday Delivery?

Do You Ship To Canada?

Returns

Does Pinnacle Labels Have A Return Policy?

What Is Your Exchange Policy?

Can I Cancel / Change An Order After It Has Been Placed?

How Do I View Or Pay Invoices?

Payments

What Types Of Payment Does Pinnacle Labels Accept?

Do You Extend Credit Terms To Customers?

Can I Use PayPal To Pay For My Order?

Do I Have To Order Over The Internet?

Can I Have A Copy of Pinnacle Labels’ W9?

How Do I Get Sales Tax Removed From My Order?

Samples

Can I Get Samples To Try In My Printer?

Custom Products

Are Custom Products Available?

Low Prices

How Can Your PriceS Be This Low?